How It Works

24/7 Package Retrieval System by In Out Parcel

Redefine parcel pickup – no waiting, no line ups!

Step 1: Register
Register an account with us and receive your unique Customer ID instantly.
Step 2: Shop and Ship to In Out Parcel
Shop from your favorite online retailer that ships to the USA and have them ship your order to our Point Roberts address. Make sure to include your Customer ID so we can track and ensure the package is yours.
Step 3: Add Credits
Top up your account with a credit card or in person with cash or credit.

Our Automated Package Retrieval System operates on a prepaid basis. If your credit drops below $0, the PIN code used to open the locker will be disabled and you can use the PIN code only when you refilled your account online or at the service counter (credit card, CAD funds, USD funds) during staffed hours. You can also pay with a credit card at a pick up terminal at time of pickup, after you entered the PIN code.
Step 4: 24/7 Automated Locker Pickup
Once your order ships and has been delivered to our location, you will get an email from us.

In order to use our locker service after hours, you must fill out the USPS-1583 Form or this ID Verification Form to verify your account. Your parcel is usually available for pickup within the day of arrival in our 24/7 Automated Package Retrieval System. You will receive a unique 6 digit PIN that is used to unlock the locker and retrieve your parcel.

Our lockers are available 24 hours a day, 7 days a week, so you can come at your earliest convenience to pick them up–even on national holidays or when we are closed!

Package Pickup Instructions

Your parcel arrived? Read the following:

Package Pickup Instructions (4 Steps)

Step 1. Email Notification

Once your package arrives and is filed into our system, we automatically notify you at the email address we have on file. Email is provided as a courtesy only, please make sure to track all packages that you expect to receive. Let us know if we haven’t filed your package within 1 day.

This email contains the Tracking Number, 6 Digit PIN, Locker Location, Cost, and your Current Balance. You will need the 6 Digit PIN code to retrieve your package! Clicking on the GREEN BUTTON will quickly list all your packages and PINs on one page, it is much faster than flipping through multiple emails. You are required to login. Free Wi-Fi is available at our location.

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Step 2. Account Top Up

If you haven’t already topped up your account, it will have a negative balance as we bill at the time that we file the package to your account. You can now settle your account balance at the pickup terminals at time of pickup after you entered the 6 digit PIN code. You can also reload online to put it into a $0 or a positive balance. After you log into our website, click on “Add Money”.

Step 3. Package Pickup

Pro Tip!

Visit our Mobile Pickup page to view ALL your PINs and packages on one screen on your mobile phone. We have Free WiFi at our facility.

For after hours, when you get to our facility. Enter the 6 digit PIN into the Blue Pinpad on the left side of the entrance. You will hear a click, simply pull on the handlebar to open the door. If you are picking up multiple packages, you can use any PINs given to you to access the building.

PINs for packages available at the service counter will NOT work with the door, since you won’t be able to pick it up any way. Please double check if your parcel is available in a locker as indicated in the emails we send.

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You have 5 seconds to enter the building before the entrance door re-locks. If it does, re-enter the PIN into the Pinpad. The door handle is always locked and cannot be turned. Just pull it open.

Once you are inside, the RED Terminal is on your left, BLUE Terminal slight right, and the GREEN Terminal is to the far right. Go to the respective terminal that has your package (it is stated in the email).

At the Terminal, simply punch in the same 6 Digit PIN into the Terminal screen. The locker holding your package will automatically unlock and the locker location and current balance will be displayed on screen. If there is a balance owing in your account, the terminal will prompt you to pay with a credit card. Just follow the instructions and swipe the credit card to settle the account. You can also reload money online on our website.

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Visit the locker and retrieve your parcel. Please make sure to close the locker door when you are done. If you somehow closed the door before you retrieved your package, enter the PIN at the Terminal again, the PIN is valid for 10 minutes after its first use.

Step 4. Customer Feedback

You should receive an email from us within 5-10 minutes as the pickup confirmation that the package has been successfully picked up.

Did something not work out quite right or do you have an improvement or suggestion for our system? We evaluate all feedback and will make changes to our system to improve the customer experience, let us know however minor!

Finally. if you have a couple minutes, please rate us with a raving review on Facebook, Yelp, or Google Plus regarding your pickup experience. We’d appreciate it very much.

Other than that, your first pickup at In Out Parcel is complete :)

Make Parcel Pickup Enjoyable in 4 Easy Steps