InOut Parcel Fee Reversal Appeal Request. Please complete and submit the request for account fee reversals below. All Submissions must include one of the of following reason codes, and the reason for the request: Fee Reversal Codes: 1 through 5 1. Reporting InOut Parcel has made an error on your account balance, and/or fee charged. 2. Extended Storage Fee reversal request (package(s) were not picked up within the initial 2 weeks provided). 3. Courtesy Email package(s) filing notification(s) were not received. (I.E. your email filtered them to Trash and/or Spam folders). 4. Package(s) arrived unidentified. I.E. No customer number, Wrong Customer number and/or no customer/wrong name on box to identify ownership. *Packages that arrive that can not be identified whom the correct account holder is. 5. Account Courtesy Reversal request. No Fault Request. Fees/costs have elevated on the account and would like to request a reversal and/or reduction based on account/customer history. **All appeal requests must include the request reason code (1, 2, 3, ,4, or 5), and an explanation for the appeal. **Please Include any supporting documents/Tracking numbers/images in the field provided. This can greatly assist in the account resolution/appeal request. InOut Management will review all customer account Appeal requests within 48 hours. You will be notified via email of the appeal decision. Any fee reversals and/or credits(tokens) awarded will be applied directly to your InOut Parcel Customer Account. All appeal decisions are final. Name(Required) First Last Email(Required) Phone(Required)Customer Number(Required)Please enter your customer ID # here. Fee Reversal Code(Required)Please select a reason code, the detailed list for this can be found above. Reason Code 1 – In Out Parcel ErrorReason Code 2 – Extended Storage Fee RequestReason Code 3 – Email NotificationsReason Code 4 – Package(s) arrived unidentified.Reason Code 5 – No Fault RequestYour Reason For Appeal(Required)Please enter your reasons for your appeal. Supporting Documents Drop files here or Select files Max. file size: 10 MB. Please Include any supporting documents/Tracking numbers/images in the field provided. This can greatly assist in the account resolution/appeal request.
