Contact Us

We’re here to help with anything parcel-related.

Get Your US Address Log In to Your Account

Find Us

In Out Parcel LLC

145 Tyee Dr, Point Roberts, WA 98281

Get Directions →

Staffed Counter Hours

Mon–Fri: 10:00 – 16:30
Sat: 10:00 – 15:00
Sun: Closed

Lockers Open 24/7/365

Counter closed on select holidays. Lockers stay open 24/7. See Holiday Hours →

Need an Account Action?

The fastest way to check packages, PINs, and balances is your account.

Driving in? Point Roberts is reached through the Boundary Bay (Point Roberts) crossing — the Tsawwassen-side alternative to driving out to Blaine, WA. Check current border wait times before you head down.

Send a Message

Pick a reason and the form asks only for what we need — tracking a package, appealing a fee, or anything else.

Reason for contact

Already a customer? Check a package’s status and pickup PIN in your account first — it’s the fastest. We log most packages by about 3:00 PM on the delivery day, and adding your Customer ID to shipments speeds it up.

How appeals work: we review every fee appeal case by case — a real person looks at the details, and we reply by email with what we find.

This goes straight to our owners — not the front counter. Compliments, concerns, and ideas all land in their inbox, and a real person reads every one.

Name

Customer ID (optional)

Subject

Tracking number (required)

Carrier (required)

Invoice or receipt (required)

An invoice showing the shipping address, a receipt, or similar proof of the shipment — PDF or photo.

Charge amount & date

Supporting document (required)

A screenshot of the charge, or your card / account statement showing it — PDF or photo.

Message

Not a Customer Yet?

Get a real US shipping address in Point Roberts and pick up packages on your own schedule.

Get Your US Address