You can close your account at any time — there’s no contract, no cancellation fee, and no monthly commitment to end.
How to Close
Go to Account → Close My Account in the portal and follow the steps. You can also contact us and we’ll handle it for you.
Before you close, make sure to pick up or forward any packages still in your account — once closed, we can’t release them.
What Happens to Your Balance
- Positive credit: we issue a refund cheque by mail. A $5 refund-processing fee and $3 mailing fee are deducted from the balance. If you’d rather avoid the fees, come to our service counter in person and we’ll refund you on the spot at no charge.
- Outstanding balance: please clear it before closing. If you have unpaid receiving or storage fees, the portal will show you what’s owed.
Is Closing Permanent?
Yes — closing deletes your mailbox number and address. To use In Out Parcel again in the future, you’d register as a new customer with a new Customer ID and address. If you’re just taking a break, there’s no reason to close: there’s no monthly fee, so an idle account costs you nothing.