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Hello Mandy! InOut Parcel takes Customer Safety as Primary concern. Security video is present 24/7. At this time nothing was reported to the Staff, and the Staff did not hear any disturbance. Security video can and will be reviewed. Please give us a call, we would love to talk with you about this. If you were verbally assaulted or felt uncomfortable at any point we should be notified. If another customer has done something to assault you in anyway we would want to know. Please let us know so we can take action, we want all customers to feel safe at all times. I hope you reach out, our number here is 778-381-8880. I have tried to call but your phone is not accepting calls at this moment. We are extremely sorry to hear you felt "assaulted". Please reach out to us in order to help understand and possibly resolve the issue. ------------------------------------- Hi Mandy, Thank you for bringing your concern to our attention. We take allegations of verbal abuse very seriously, and I have reviewed the video footage from the self-serve lockers on January 19th between 12:12pm and 12:22pm, during the time you picked up your six packages using a foldable basket cart. Based on the video footage, I did not observe any signs of verbal abuse or inappropriate behavior from either party. The only human interaction you had was with another customer when you pulled your cart toward the locker and were in the same area as the other customer. I have interviewed my staff team, and they did not hear anything unusual during your visit. Please note the video footage I observed does not record Audio. Thus the importance that we be able to hold dialogue on what may have been said to you verbally the camera does not pick up. We understand the importance of ensuring a safe and comfortable experience for all of our customers. During your visit, there were two male and one female staff members present at the location who would have been more than willing to assist you had you reported any issues to them during your pickup. We apologize for any negative experience you may have had. I have attempted to contact you via phone multiple times, but it appears that you have blocked my calls. If you would like to discuss this further, please do not hesitate to reach out to me directly via email or phone. Sincerely, Dave/Owner