Loved by Cross-Border Shoppers
4.9★ from 738 Google reviews.
Showing 13–14 of 14 written reviews
“Good place to pick up parcels, 6 mins walk from the port if you don’t wanna drive over the border.”
Response from In Out Parcel
Hi Wenhua, I checked your name against our client base but unfortunately couldn't pull up an exact match. If you can elaborate on the reason for the 4 star so that we can follow up that would be great. Feel free to contact us directly on the website as well.
“If the customer care phone service was as good as the self service....this would be a high 5 star rating from me! No point in calling, they always try to direct you to email them, unless you make it clear you just want a quick answer. I try to always do self serve here. It is amazing and super easy! Just set up an account (if your not from the U.S., I recommend you set it up AND put money on it before hitting up the U.S. so you do not have to worry about using data while your there). When you ship your items there you get personal codes and can go 24 hours a day to retrieve them in their special lockers. I posted photos. Super clean and 30 seconds from the boarder!”
Response from In Out Parcel
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Hi Micaela, Thanks for the feedback. We are working on providing better phone service as we increase our staff count, however, most of the questions/requests regarding package handling (such as arranging for evening pickup in BIG LOCKER, package consolidation, package forwarding, moving package to and from shelve/locker, checking for sender information on a package, missing package check, can only be addressed via email as we need to track the requests.) In regards to general questions such as office hours, fees, pickup process, new account setup/signup, you can get most of the answers on the website. Feel free to contact us via email and we will thrive to respond within 4 business hours. You can almost call us if there is something that is urgent or out of the norm. Regards, Dave
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