Loved by Cross-Border Shoppers

“Fair prices, extremely close to the border and they respond very quickly to any customer service enquiries. 24 hour service by keypad entry makes it a 5 star experience. Only reason I'd have to say 4 stars...... Even though the good people of Point Roberts have asked repeatedly for an exemption during the pandemic, and finally, far too late, our Canadian government granted one. The US border guards...well.. . If you want to come by late, say 3 am., not all, but some really don't appreciate being bothered by some Canadian traveller, and they will happily share their feelings about your travel times. Almost as if to say, "don't you dare try this again" .... Can't say Im a fan of the attitude and as a result will most certainly go back to using the truck crossing in Blaine to my regular parcel pickup as they are accustomed to 24 hr traffic.. Sorry in and out parcel.... You have an excellent buisness and the friendly people of Point Roberts, our neighbours, deserve better. They suffered horribly by being locked in a tiny penisula for no science based reason and I want to give them my buisness to see them flourish again. But it only takes 1 or 2 bad experiences from folks with tremendous authority to make one shy away permanently.”

“So easy to go in at any time and collect your packages.”

“This place is awesome with awesome staff like Angela who go above and beyond for what one would normally experience for customer service. So glad the border is open again and to support this company owned/operated by Canadians.”

“Perfect service, They process the packages almost immediately after they receive them and you just walk in and pick it up from your locker. No wait no lines.”

“I've been using in out parcel for package pickups for years. There is all sizes and shapes of lock boxes for your items, plus being ble to pick up any time of day and night is just so convenient. So happy that during our difficult times Point Roberts is exempt from Covid testing for short travels .”

“Nothing short of amazing! They response to all my emails very quickly, if not almost immediately. They helped me repackaged and consolidated all the packages to help me save cost. They gave me details and options of forwarding the packages to Vancouver. The price they quoted was surprisingly reasonable.”

“Hit or miss spotty service. Picked up my 10kg parcel. It barely fit inside the biggest locker. But somebody decided to put it the very top shelf I struggle to pull it out with only a few inches each side to stick my hands in due to size and weight why would the brain dead staff do this? Bottom or middle locker but really questionable why the very top highest locker really. This is pre pandemic since the border is closed Great service they are providing but some brain dead clueless staff working there.”

“The 24/7 parcel locker service is great, but an extra 3.75USD on top of the 3.75USD receiving fee is required to open the lockers. It can get a bit expensive!”

“Actually, my sis got an account with you,and I was always using hers, as we always order stuff and come pick-up together. Sorry for giving u 3 stars, because I didn't realize that I only gave u guys 3 stars, I thought I gave 4… 😔😔”

“Good place to pick up parcels, 6 mins walk from the port if you don’t wanna drive over the border.”

“Sent a package there with 2 items inside. Buyer claims they only received 1. Not a safe place to ship ebay items.”

“If the customer care phone service was as good as the self service....this would be a high 5 star rating from me! No point in calling, they always try to direct you to email them, unless you make it clear you just want a quick answer. I try to always do self serve here. It is amazing and super easy! Just set up an account (if your not from the U.S., I recommend you set it up AND put money on it before hitting up the U.S. so you do not have to worry about using data while your there). When you ship your items there you get personal codes and can go 24 hours a day to retrieve them in their special lockers. I posted photos. Super clean and 30 seconds from the boarder!”