Loved by Cross-Border Shoppers

“They mishandled several of my packages, several times. It even involved the owner Dave who didn't seem to care at all that his employee made a blundering error and was also rude about it. Avoid these guys.”

“This is a second time we went to get our parcels , it is convenient and the place is kept clean enough.”

“This is the best parcel pickup location I have ever used. It's incredibly convenient to be able to access the automated lockers 24/7. I normally go to Point Roberts later in the evening to avoid any highway or border traffic. The email notification system and automated lockers make picking up and sending out packages very easy. Occasionally I have to return something to Amazon and I just package it up with the shipping label, leave it in one of the lockers, email the staff, and it's picked up and given to the courier the next day. When a package is too large to fit into a locker and I cannot come during business hours, the staff will transfer it to one of two larger rooms for me to pick up after business hours. Such great service! For the few times I have been in during the day the staff are super friendly and always helpful.”

“very easy to get packages delivered and picked up. its nice to be able to pick them up 24 hours a day and pay for you account online.”

“First of all, I love the services offered by In Out Parcel. Don't get me wrong. I love the convenience of not having to interact with any human beings. Love the 24-hour access! For services, they deserve 5 full stars!! God forbid, however, if something goes wrong and you have to inquire with their staff. 2 examples: 1) my Amazon package was delivered on a weekday, but I didn't get the email from In Out. 2 days later, I emailed them inquiring. They then "found" my package and reminded me to put my customer ID on the delivery address. I then sent them a screenshot of my Amazon order address, with the customer ID, politely asking how I can ensure the delay doesn't happen again. No reply. Example #2: I had multiple packages to pick up, and when I opened one of the boxes, it was empty. I went to a staff behind the counter and ask about it, the guy said that I probably forgot I just picked it up. I tried to explain to him that I didn't, he replied sarcastically: "Ok, you're right Mme." And later on when he saw me in my car outside, he shook his head at me. Such attitude! You know, there are always different ways of saying the same thing. Perhaps a smile and "I assure you that you already have all your packages. Don't worry. If I see a package that has your customer ID on it, I'll let you know right away!" Oh well, maybe they have enough revenue now they don't really need to attract more customers. Again, this place is great, as long as everything is fine and you don't mind the attitude if something does goes wrong.”

“Literally *gave away my package* two days ago. Still waiting for a resolution. First offer was to "waive the $3.75 package fee". Really? You're going to compensate me with $3.75 for giving my package to a random individual the same day that it showed up and expect me to be perfectly ok with it??? Sounds legit....... right. Will update this post when they decide what they'd like to do about it. Really, I just want the audio equipment that I ordered for my trip. Initially I opened an account here because of the high Google review rating. I know I may be the outlier, but please realize that they are handling this *extremely* nonchalantly and the boss hasn't even called me yet. Everyone else, just as I would have, has given them a high mark based on not having a problem. My review is based on the way they are HANDLING the problem. Their only job is to receive a package and have it waiting for someone, which in this unfortunate instance has not happened.”