Getting stuck at sign-up or the login screen is almost always one of a handful of things. Here’s how to get past each one.
Registering an Account
Registration happens at portal.inoutparcel.com/register and it’s free — no setup fee, no monthly fee. It takes just a couple of minutes: name, email, and a phone number. Anyone can register, whether you’re in Canada, the US, or anywhere else in the world.
If the registration form isn’t completing — you fill it in, submit, and nothing seems to finish — double-check every required field is filled and try again in a fresh browser tab. If it still won’t go through after a couple of tries, contact us and we’ll get your account set up manually.
No Verification Email?
After you register, we send a verification email to confirm your address. If it never arrives, check your spam folder first and see Make Sure Our Emails Reach You — then try again.
Can’t Log In?
If your password isn’t working, use the reset-password link right on the login page — it emails you a link to set a new one in under a minute.
A handful of failed login attempts in a row can also temporarily lock your account as a security measure. If that happens, wait a few minutes and try again — there’s nothing you need to do to unlock it.
Made a Typo When You Signed Up?
If you registered with the wrong name or a mistyped email address, don’t create a second account — that just splits your history across two profiles. Instead, contact us and we’ll correct the existing one for you.