Loved by Cross-Border Shoppers

“Always helpful staff!”

“24/7/365 Can't beat that.”

“Very kind and helpful staff. In the past I’ve used similar services and had no issues so I wanted to try it again now that I’m in BC. I was worried about messing things up so I sent quite a few emails making sure everything was done correctly before I make the trip out there. Angela has just been the best, she’s very kind and responds quickly. She has also accommodated for me to come in sooner and gave me clear instructions. I’m super excited to pick up my packages today!”

“Extremely convenient. Reasonably priced. Easy to use. Also, the staff have always been friendly and helpful when I've spoken with them.”

“Super convenient way to pick up parcels in the USA”

“Good service but price raised rapidly since Covid”

“Drove about 45 minutes to this location for the first time after receiving an email that I had a package available for pickup. Wasn't expecting anything at this specific facility but after checking the details they provided in the email, it lined up with an amazon purchase that I recently made (same delivery courier, shipment date, delivery date, and the weight matched up). Once I got there I paid at the terminal inside but noticed an error which prevented me from opening the locker. Ended up talking to the front desk person and after some verifying it was realized that they incorrectly filed the package using my details. Now, I could have probably avoided all this if I was more diligent but the tracking details received from their notification email seemed to be too much of a coincidence and I drove all the way down anyways thinking that I just made a mistake and chose the wrong address. On the other hand, this could have also been avoided if they were more careful with inputting packages in their system so it doesn't get linked with an inactive account. This location is also fairly out of the way for me which is why I usually ship to Blaine, where things have always been smooth sailing. The low rating is because I've been using these types of services from other businesses for years and never dealt with a mistake like this and also, it didn't really seem like they were very apologetic or interested in making things right. Kind of felt like they were pushing the entirely of the blame on me because of some comments made. A kind gesture to show that they acknowledged their mess up would have been much more appreciated but I was just left feeling dumb and out of some time and gas money. Would have loved to give them another chance but the vibe I got made me feel like closing my account would be the better option to avoid such potential future mix-ups Edit: Firstly, I don't see how amazon would make that mistake? It seems much more plausible that it was either input into the system incorrectly with the wrong ID #, or the person who the package actually belonged to wrote their customer ID incorrectly. Either way, that doesn't fall on amazon. If the latter was the real reason, then how was it immediately determined that my ID had no packages ready for pickup when I first approached you at the front desk? I clearly remember you stating that my ID and the one the package was supposed to be linked to was the same first four digits but the last digit was different. I don't see how that could be determined so quickly if the ID was written incorrectly and the package was already put away in a locker. The names on the label would also not match up in this scenario, and further, looking at my customer ID, you would have been able to notice this. I'd also like to point out that this was not corrected before I reached the facility. According to the tracking and emails I received, the package was delivered at 11:32 AM, input into your system at 12:37 PM, and the first time I received any notice about the mix-up was after I had already arrived and made payment at 1:44PM. This email was received immediately after the payment receipt confirmation. I appreciate the response but I don't appreciate the lack of honesty. It seems again that there is a lack of accountability and the blame is being shifted.”

“Fast and easy. Literally in and out!”

“Been using this location for years. Good spot, a little expensive but packages are always in good condition when I collect them and the 24hr access is great.”

“Right at the borders. 24x7 with automatic lockers. Very convenient.”

“Good parcel collection with 24/7 service, just make sure all the postal forms are done first.”

“Easy and smooth!”