Loved by Cross-Border Shoppers
4.9★ from 738 Google reviews.
Showing 1–12 of 489 written reviews (186 more are star ratings only)
“Always a great experience. Never any issues. Thank you!”
Response from In Out Parcel
Thank you so much, Kathleen! It's lovely to hear every visit has gone smoothly.
“Friendly staff and efficient service!!”
Response from In Out Parcel
Thank you, Brenda! Friendly and efficient is exactly what we're going for at the counter, so this one goes straight to the team.
“Fast & friendly services.”
Response from In Out Parcel
Thanks, Cris. We know most pickups are squeezed into a border run, so quick matters. Glad it was.
“This company and the people that run it are the Best! Always friendly always helpful👍🏻”
Response from In Out Parcel
Jennifer, this made our day. Thank you for being with us, and for taking a moment to say it.
“In Out Parcel..in Point Roberts.. has over the years been a very reliable service with good customer service.The 24 hr availability makes AnyTime assessibility easy... with the system signout procedure to get your packages...💥Very convenient.💥”
Response from In Out Parcel
Conrad, thank you for sticking with us over the years. That's what the 24-hour lockers are for: picking up on your schedule, not ours.
“Amazing, prompt customer service. You can have your ID verified over video, and the locker service is 24 hours a day! So convenient and efficient.”
Response from In Out Parcel
Thank you, Valerie! Glad the video ID verification made getting started easy. It saves a trip just to sign up.
“5 star.. the people that work here are amazing. And the system.they runs as well.”
Response from In Out Parcel
Thanks, Rod. We'll pass that on to the team, and we're glad the system is working as smoothly for you as the people are.
“I've used In Out Parcel 7 times over the past 2 months while living in Canada but needing to receive parcels and mail at a US address. Their website is easy to use, parcels processed promptly, pick up is convenient and effortless. I had an issue forwarding a letter and they responded-and solved the problem-within 1 hour! Happy to highly recommend this service.”
Response from In Out Parcel
Keith, thank you for the detailed review, and for giving us the chance to sort out that letter quickly. Seven pickups in two months sounds like we've become part of the routine. Glad it's been effortless.
“Maybe you get packages shipped from the US and are tired of all the brokerage and handling fees charged by the courier services to bring them across the border. Or maybe the vendor you want to order from doesn't ship out of the CONUS to Canada. If you live anywhere in the Lower Mainland, you need to check out In Out Parcel. Their package receiving service is excellent and reasonably priced to boot. Well worth the drive down to Point Roberts.”
Response from In Out Parcel
Chris, you've summed up why people make the drive better than we could have. Thanks for taking the time to write it all out.
“No issues with the pickup, paid the parcel fee at the terminal with a credit card and was done in minutes!”
Response from In Out Parcel
Card at the terminal and out the door in minutes is exactly how pickup should go. Glad it was that smooth for you.
“My parcel pick-up place of choice. Easy to setup an account online and top up payment. Open 24 hours with an automated locker system. When you do need assistance the staff are very friendly. My wife had to ship some goods back to a US vendor and the employee check all the shippers to find the best price. Recommended.”
Response from In Out Parcel
Easy setup and a 24-hour locker system cover most visits, and it's good to hear the staff came through too when your wife needed a hand. Glad it's become your go-to.
“Amazing customer support, you absolutely cant go wrong with them. They went above and beyond for us.”
Response from In Out Parcel
Thanks, Cayden. Glad we could go the extra mile for you, and that it made a difference.
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