Loved by Cross-Border Shoppers
4.9★ from 738 Google reviews.
Showing 37–48 of 255 written reviews
“Great setup for shipping your parcels to, pickup 24/7 but best of all, amazing service. Thank you for your help today!”
Response from In Out Parcel
What is the saying? Bullseye! Yes 24/7 lockers are great, but the staff is the bomb :) Thank you for sharing your experience.
“10 out 10 experience at In Out Parcel. Unmatched customer service and convenience. Smooth as butter. Very clean facility, they accommodated my large item pick up request and overall a wonderful business model and staff. Thank you for being so amazing.”
Response from In Out Parcel
We will try to get the experience level to 11 :) Hope to see you next time you visit. Maybe this can become our new slogan? InOut Parcel goes to 11.
“Great experience! Friendly staff, super easy and convenient, and walking distance from the border, pretty good”
Response from In Out Parcel
I dig how you mentioned the "Friendly staff" first. You are the best too :)
“Ive used their service a few times and each time I was given amazing email customer service and ease of access for the after hours pick up. The workers are very nice and helpful with any questions you may have. I highly recommend this company!”
Response from In Out Parcel
Read full reply Show less
Thank you so much for this review. The entire team honestly does hope to provide a 5 star experience. Please send us an email and let us know who gave you the "Amazing" email customer service. I am pretty sure it was Angela, but maybe it was Kevin or Dave. Hopefully it was Kevin? Everyone loves Angela so I am hoping to get some of the shared love :)
“Very convenient spot to pick up parcels shipped from the US. Just note that they are no longer open 24 hours a day. Update: there is a sign in the window that states open and closed hours but these are only for staff in attendance behind the desk - hence the confusion. As per the owners comment, the rest of the building is open 24 hours :)”
Response from In Out Parcel
Whoa... Stop the Presses! InOut Parcel is and will always be OPEN 24 hours a day. Thank you for the 5 stars Crystal. We can help you 24 hours a day :)
“Easy peasy lemon squeezey”
Response from In Out Parcel
Chop chop lollipop
“I love the convenience of In Out Parcel, and being able to pick up my parcel 24/7. The automated locked system is well implemented and I love being able to pay at the pickup terminals with credit card, or Apple Pay. Receiving costs may be higher than some, but I'll happily spend a little more for the convince as I am in and out (haha) in only a couple of minutes. The ability to leave parcels in a locker for return shipping is awesome. The staff have been really helpful and friendly on the odd occasion I need help from someone.”
Response from In Out Parcel
Thank you for the kind words, Paul!
“As I live on Vancouver Island, it is not easy for me to pick up my parcel in Point Roberts. The helpful staff at In Out sent the parcel to me by UPS courier. Very convenient service!”
Response from In Out Parcel
Thank you for the kind words, William!
“Love that they are open 24/7/365! Picking up was a breeze. Definitely coming back 😊”
Response from In Out Parcel
Thank you for the kind words, Ayn!
“Super convenient hours and love the locker system ! Never much of a wait at the border either so it makes for an extra quick trip”
Response from In Out Parcel
Thank you for the kind words, Megan!
“I have used this service for several years now and they do a great job. Thank you so much!”
Response from In Out Parcel
Thank you for the kind words, Doug!
“We love In Out Parcel Service. They are so great to do business with, very efficient and they keep you in the loop from beginning to end. Best Parcel Service we have ever used”
Response from In Out Parcel
Thank you for the kind words, Faith!
Ready to Skip the Border Lineups?
Get your free US address and start picking up on your own schedule.