Loved by Cross-Border Shoppers
4.9★ from 738 Google reviews.
Showing 61–72 of 527 written reviews (211 more are star ratings only)
“The staff went above and beyond to accomodate a difficult package return and I am very much appreciative!”
“Easy access, very convenient”
“Well-organized, seamless, fast and easy service”
“Excellent experience every time.”
“Very good service from in out parcel. Thanks.”
“Slick, fantastic and easy peasy to use.”
“Best place ever! Super friendly and could not be easier to use”
“This is my new parcel place in PR, since point2point closed down. I love the convenience of 24/7 access to retrieve my parcels and the fact that they have change rooms if you need to try stuff on. What I don't like is that rather than charging people daily storage, they charge a whole additional storage fee of $4.25/$5.75/$8.00, but you only get an additional 7 days?!? Unless I'm not understanding their website correctly...”
Response from In Out Parcel
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Thank you for taking the time to give InOut a happy review. Hopefully in the future we can give the 5 star service that we strive for. Yes we have dressing rooms, free WIFI, and 24 hour pickup. Please be aware that all parcels received are given two free weeks of storage for pickup. The $4.25/$5.75/$8.00 costs that you refer to is the "Receiving cost" depending on weight/size. We then provide 2 weeks of storage time to pickup the parcel. InOut will also send you a friendly reminder email before your two weeks is up in order to help you avoid the an extended fee from hitting your account if the item(s) remain here longer than the two weeks provided. Additionally, all customers can add authorized people to pick up on there behalf as a convenience. InOut also provides mail forwarding services if an individual has a hard time picking the item up. I hope you enjoy InOut Parcel. Please let us know if we can give you the 5 star experience :) Thank You, Kevin
“Ive used their service a few times and each time I was given amazing email customer service and ease of access for the after hours pick up. The workers are very nice and helpful with any questions you may have. I highly recommend this company!”
Response from In Out Parcel
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Thank you so much for this review. The entire team honestly does hope to provide a 5 star experience. Please send us an email and let us know who gave you the "Amazing" email customer service. I am pretty sure it was Angela, but maybe it was Kevin or Dave. Hopefully it was Kevin? Everyone loves Angela so I am hoping to get some of the shared love :)
“InOut support and onsite staff are extremely helpful and the whole process is smooth. Highly recommended.”
“Very convenient! Great business”
“Been coming to In and Out Parcel for years! Great place and super convenient! Everything you need from a shipping place. Bonus is that they are adding new services all the time.”
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